Privacy Policy

Float respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. As a fintech product, we design our privacy practices to meet or exceed best-in-class standards.

Information We Collect

• Account details you provide (name, email, phone, address, date of birth).
• Transaction and usage data (loads, purchases, bonuses, device and log information).
• Identity and verification data as required by law (e.g., KYC information).

How We Use Information

• Provide and improve our services, including issuing and managing your virtual card.
• Process transactions, prevent fraud, and maintain security.
• Meet legal, regulatory, and compliance obligations.
• Communicate with you about your account, features, and support.

Data Storage and Location

We store and process data exclusively in the United States. Data at rest is encrypted using industry-standard encryption (such as AES-256), and data in transit is protected using TLS.

Data Sharing

• We do not sell your personal information.
• We do not share your personal information for cross-context behavioral advertising.
• We share data only with service providers and partners who help deliver our services (e.g., payment processing, KYC, cloud infrastructure) under strict contractual and security requirements.
• We may disclose information to comply with applicable law, regulation, legal process, or audit.
• In the event of a merger, acquisition, or corporate reorganization, we may transfer data consistent with this Policy and applicable law.

Payments and Card Data

Card issuing and payment processing are handled by our regulated partners. We do not store full primary account numbers (PANs) on our servers. Our partners are PCI-compliant and employ robust security controls.

Retention

We retain information for as long as necessary to provide the service, meet legal and regulatory obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we take steps to delete or de-identify it.

Your Choices and Rights

• Access, correct, or delete certain personal information, subject to legal limitations.
• Opt out of non-essential communications.
• Request a copy of your data where applicable.
• To exercise rights or ask questions, contact our Operations team at operations@floatpayment.com.

Security

We implement administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, misuse, or alteration. No system is 100% secure, and we continuously improve our controls.

Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version and revise the effective date above. Material changes will be communicated as appropriate.

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